About me

Thanks for stopping by. Read below to learn more about myself and my background.

Background

I am an System Administrator with almost 3 years of experience in various IT fields. I possess knowledge in handling Azure, Active Directory, Operating Systems, and troubleshooting a wide range of software-related problems. Additionally, I have worked as a Control Room operator, leveraging my skills in monitoring softwares like Nagios.

Computer science have been an integral part of my life since childhood and a life long passion, as I began using PCs with Windows 98. I am deeply passionate about this field and constantly strive to expand my knowledge through continuous learning.


In addition to my IT skills, I am a self-taught artist proficient in graphic logo design and various artistic endeavors. Since the beginning of my journey in the artistic world, I have honed my skills in Photoshop and Illustrator. I thoroughly enjoy creating designs for companies, websites, t-shirts, and numerous other platforms and applications. Creating art allows me to express myself creatively and combine it with my technical skills to make beautiful and significant designs.

Work Experiences

System Administrator & End-user service - Brembo c/o ECIT S.p.A.

Early 2024 | Full-time

Ticket management via the Service Now platform

Active Directory and Domain Administrator: creating administrative and onboarding users, groups, OUs, network folder permissions management, Device Lock management, Group Policies and DHCP Server

Full management of all MS services: Azure, Intune, Teams Administrator, Exchange Online Administrator, Microsoft 365 Security, Microsoft Admin Portal

Automation and scripting with Powershell and Python

Creation and management of critical tickets to Microsoft support in English

Basic knowledge of Networks and Networking

Basic knowledge of SCCM

Using Citrix for session management and app virtualization

Admin side management for various enterprise applications and remote support applications (Bomgar)


HelpDesk - Europassistance c/o ECIT S.p.A.

Early 2023 | Full-time

Ticket management via the Mantis platform

Active Directory, Windows Server 2016 - 2019

Creating, managing and configuring Distribution Lists and Shared Mailboxes via Exchange Online and OnPremise

Knowledge of Sharepoint platforms, MS Teams

Knowledge of Azure and MS Intune

Partial management of corporate Identity Governance

Headquarters support in preparing, installing and organizing meeting rooms for video conferencing

Handling incoming and outgoing technical support calls and emails


HelpDesk - Centrostyle c/o ECIT S.p.A.

Mid 2023

Ticket management via the Jira platform

Assistance on on-site hardware installation

Assistance on printer installation and enterprise software for end users

Installation of end-user workstations

Enterprise hardware preparation: OS installation, BIOS upgrade and more


Control Room Operator - Luxottica c/o ECIT S.p.A.

Early 2021 | Full-time

Management via Nagios and Solarwind monitoring platform

Creating scripts for Nagios and automation scripts with Python and Bash

Installing agents on Windows and Linux machines

Monitoring network equipment such as Switches, Routers, Firewalls and Virtual Machines

Handling international English-language calls for critical issues

Extensive use of Office suite: Excel, Word, Outlook


Recording Studio Technician - DComunication

Late 2019 | Fixed-term full-time

Video & Photo Editing

Directing for local television shows and broadcasts

Cameraman

Internal website development (wordpress) and grapich design

Certifications

Azure Fundamentals - AZ-900

Microsoft

Summer 2022 - Certification


Active Directory & Windows Server 2019

Udemy

Mid 2019 - Certification


CSS, JavaScript And Python Complete Course

Udemy

Mid 2019 - Certification


EIPASS IT Security

EIPASS

Late 2020 - Certification


EIPASS 7 Moduli User

EIPASS

Late 2020 - Certification


Adobe Premiere Pro

Udemy

Mid 2019 - Certification


B2 First - Score 162

Cambridge University

Mid 2017 - Certification

Education

ITIS Luigi Trafelli

2013 - 2018